Frequently Asked Questions

General Questions

What is SofiStadiumSuites.com?

SofiStadiumSuites.com is the official suite rental website of SoFi Stadium. SoFiStadiumSuites.com is designed specifically for premium suite sales (e.g. luxury suites, luxury suite tickets, etc.). This website is operated by SoFi Stadium and powered by SuitePro.

Am I buying directly from SoFi Stadium?

Yes. The suites posted for sale on this website are sold directly from SoFi Stadium.

How is my information protected?

Your personally identifiable information and non-personally identifiable information are protected using industry-standard data encryption and security measures. If you provide payment information to purchase a suite, your payment information will be handled in accordance with PCI DSS, the information security standard for protecting credit card data. For more information, please see our Privacy Policy.

Shopping for a Suite

How do I book a SoFi Stadium suite?

To rent a suite for an event at SoFi Stadium, click on the event you wish to attend via the BOOK A SUITE page to see available suite options. A suite can be purchased directly from the website by entering your credit card details or by contacting the SoFi Stadium Suite Sales Department at 424.396.6827 or 877-242-7437 ext. 4 or email us at [email protected].

How can I view suites before purchasing?

Click here to view a 3D virtual experience of suite locations and amenities at SoFi Stadium.

How do I book a suite for Rams or Chargers games?

SoFiStadiumSuites.com only provides access to SoFi Stadium events and not for NFL games. To rent a Los Angeles Rams suite at SoFi Stadium, please visit RamsSuites.com to learn about available suite options and pricing. To rent a Los Angeles Chargers suite at SoFi Stadium, please visit ChargersSuites.com to learn about available suite options and pricing.

When do I get my tickets after booking a suite?

Following your purchase, a representative from the SoFi Stadium Suite Sales Department will be in touch to coordinate ticket delivery for your suite. All suite tickets and parking passes will be mobile-only.

How are my tickets delivered?

All suite tickets and parking passes will be mobile-only. After your purchase, you will be assigned an online Account Manager and SoFi Stadium will provide instructions on how to access and download your tickets. Tickets cannot be printed and must be presented on your mobile phone. It is recommended that you electronically transfer tickets directly to your suite guests to ensure proper access into SoFi Stadium.

Will the suite be private to my group?

Yes. All suites listed on SoFiStadiumSuites.com are fully private.

Are suites ADA accessible?

Yes. All Suites and Cabanas are ADA accessible. Guests will enter through the VIP Entrances and take the elevators to their location.

Can I see your purchase terms?

Please click here to view the SoFi Stadium Single Game Suite License Agreement.

Payment

What forms of payment are accepted?

Acceptable forms of payment on SoFiStadiumSuites.com include:

  • All major credit cards including Visa, Mastercard, American Express, and Discover
  • Mobile Payment (Apple Pay)

Suites can also be purchased via ACH transfer or overnight check after speaking with a representative.

Is payment required in full?

Payment is required in full upon booking to reserve your suite.

Are there any additional fees?

No. The price you see is the price you pay. No hidden fees. The only other cost to consider will be in-suite catering expenses above what is included in your suite package (if applicable).

Refund Policy

Can I cancel my suite reservation?

No. Per our sales terms and conditions, all suite sales are final. For more information on rescheduled events or cancelled events see below.

What if my event is postponed/rescheduled?

Should an event be postponed, your suite tickets will be valid for the rescheduled event.

What if my event is cancelled?

If the event is cancelled, a refund will be issued to the purchaser.

Planning Your Premium Experience

How and when do I order catering?

For suites that do not come inclusive of catering, catering is available to purchase at an additional cost in advance of your event. Following your suite purchase, a SoFi Stadium representative will be in touch via email or phone to provide you with further catering instructions. Guests can forego a catering preorder in lieu of gameday (in-suite) ordering. Please note: the Gameday Suite Menu is more limited than the Pre-order Menu.

Any catering pre-orders are due one week prior to an event.

Am I required to purchase catering?

No, in-suite catering is not required to purchase and there is no catering minimum. Guests can also purchase food and drink individually from general concessions and bring these items back to the suite. Outside food and beverage is not permitted inside the stadium.

How much does catering typically cost?

Catering costs will be available closer to the event date. Packages are set based on the number of people in the suites. Spend is based on type of food - i.e., snacks vs. full meals – and number of people.

On average, groups that purchase in-suite catering will spend $100 per person in their group for a spread of food and drink (alcohol included). For example, a rough budget for a group of 20 should be $2,000. There is no catering minimum, however, and catering is not required. Check the listing details to see what food and beverage (if any) is included with your suite.

Can I purchase additional tickets (also known as Standing Room Only tickets or "SROs") for my suite?

Refer to your suite reservation to see if additional suite tickets are available to purchase. For any suites that provide the option to purchase additional tickets, contact your SoFi Stadium Suite Representative to complete the transactions. Additional tickets, if available, can be purchased (but not required) at any point leading up to an event.

Can I get guest passes for my suite?

Guest passes are not allowed for suites. If you would like to host additional guests, you will have to purchase Standing Room Only tickets up to the maximum allowed for your suite type.

What is the child ticket policy for suites?

Children 2 years of age and under will not require a separate ticket for admission into SoFi Stadium. Suites can provide a welcomed private and secure space for families attending an event with younger children. *Age restriction subject to event promoter.

What am I permitted to bring into the suite (and SoFi Stadium)?

SoFi Stadium adheres to a Clear Bag policy for all stadium events. SoFi Stadium’s Clear Bag policy can be found at https://www.sofistadium.com/planyourvisit/. For additional rules, please refer to the SoFi Stadium Event page closer to the day of the event or contact a representative from the SoFi Stadium Suite Sales Department.

Does my suite ticket give me access to other exclusive areas of the stadium?

Suite tickets will provide access to the adjacent club spaces to your suite. For example, Patio suites have access to the Patio Club directly adjacent to your suite.

Game Day Questions

Where do I park?

Your suite will include parking passes in SoFi Stadium premium lots on site. You will be provided with details on where and how to park.

Where do I find the VIP Entrances?

VIP entrances can be found on a map on the SoFi Stadium event pages closer to each event. Your ticket to the event will show which entrance to enter through, otherwise your SoFi Stadium Suite representative will share details on entrance based on your suite location and where you are parking.

When does my suite open?

Suite access opens anywhere from 90 minutes to 2 hours prior to the event, based on each individual event. Stadium door information can be found on the SoFi Stadium event pages closer to each event.

Can I order food/beverage from the suite during the game?

Yes. Each suite is serviced by a shared suite attendant. Event Day food and drink orders can be placed via the attendant. An Event Day Suite Menu will be in the suite upon arrival. The Event Day Menu is slightly more limited than the Advance Catering Menu, however, you’ll still find stadium favorites and plenty of beverages available (water, soft-drinks, beer, wine, liquor). In-suite catering items are served in group-portions, not individually.

Do I tip our suite attendant?

Yes, gratuity is customary.

If I have an issue with my suite on an event day, who can I contact?

If you have an issue, please contact your SoFi Stadium Suite representative as well as SoFi Stadium Guest Service staff.

Issues

If I'm having trouble booking a suite online, who can I contact?

If you are having trouble, please call us at 424-396-6827 or email us at [email protected].

I booked a suite, but I haven't received my tickets yet. Where are they?

Please contact a representative from the Sofi Stadium Premium Seating Department at 424-396-6827 or email us at [email protected].

Still have questions?

Reach out and a SoFi Stadium representative will be happy to assist you